Shipping rates are based on product size, weight, delivery address, and courier selected.

Most orders ship within 2 business days. Delivery to metro areas typically takes 2–5 business days; rural/regional may take up to 10 business days.

Express shipping may be available for select items and destinations. Contact us for details or options on your specific order.

Yes, for orders sent via Australia Post. Some couriers may not deliver to PO boxes, so please check with us if needed.

Yes. You’ll be emailed a tracking number once your order is dispatched.

We work with trusted courier partners to get your order delivered safely. If your package is delayed or lost by the courier, please contact us so we can assist with the claims process. Please note, we cannot guarantee courier timeframes or prevent all delivery issues. For valuable items, we strongly recommend purchasing shipping insurance at checkout.

Return shipping for change-of-mind returns is at the buyer’s expense. If your return is due to a major fault or Consumer Law claim, we cover return shipping.

Local pick-up may be available for some items. Contact us to arrange a time and confirm item eligibility.

We may be able to ship internationally in some cases. Please reach out directly to discuss rates, options, and customs requirements.

Please notify us within 48 hours of receipt with photos of the damage. We will guide you through the resolution process under our policy and consumer law.

As an independent small business, we’re unable to absorb shipping costs. We don’t charge for packing time or materials, and shipping fees at checkout are exactly what our carriers charge—no markup.